How not to respond to a consumer complaint:
Check out this article regarding a clothing store called GASP!
How embarrassing! With all the PR help and advice at companies fingers tips, you would think this one could have handled things a LOT better.
Even on television shows tonight, the operations director was non apologetic and even tried to make the customer look bad. Who would want to go in GASP stores after this?
This is why I shop online!